• Basic calling
  • Advanced calling
  • Voicemail
  • Web control panel
  • IVR / Auto-attendant features
  • Other Features

Basic calling features
  • Call Hold: lets you manually place a call on hold so the incoming caller cannot hear your conversation.
  • Call Return: lets you access the time and telephone number of the last received call; also lets you place a call back to the calling party.
  • Call Transfer: lets you relocate an existing call to another user by using the transfer button and dial the required location.
  • Call Waiting: lets you know when someone else is calling when you are already on a call.
  • Caller ID: lets you see who is calling before answering the phone.
  • Call Recording: lets you record a conversation.
  • Do not disturb: lets you direct callers straight to voicemail when you don’t want to be disturbed.
  • Three way calling: lets you add a second outgoing call to a call already in progress.

Advanced calling features
  • simultaneous ring (a.k.a. call groups): allows multiple phones to ring when a single number is called
  • sequential ring (a.k.a. find me, follow me): allows you to define up to 5 numbers that will ring in sequence for a specified number of rings
  • call parking: lets you put a call on hold and continue the conversation from any other phone.
  • call queue: lets you place incoming calls into a queue until the call can be taken.
  • click-to-call: lets you click a phone number on a web site to initiate a call.
  • custom database API and browser integration: allows you click a phone number in your Outlook address book or web browser to initiate a call.
  • music / message on hold: lets you define what music / message to play when callers are on hold.
  • Paging and Page zones: Intercom and paging feature to either your phone handsets or other paging devices such as speakers.

Voicemail features
  • anytime, anywhere access: lets you receive voicemail via your phone, as an audio file attached to an email or via the web using a browser.
  • voicemail groups: leave the same message for an entire group.
  • customizable voice prompts: lets you manage your personal greetings via your phone or the web control panel

Web control panel features
  • check voicemail: lets you check your voicemail using a web browser.
  • manage personal preferences: lets you manage voicemail greetings, incoming call rules and a number of other features.
  • administrative controls: lets the administrator add new extensions, manage existing extensions, view reports, update the IVR and a number of other features.
  • view call log: lets you view a detailed report of all incoming and outgoing calls.

IVR / Auto-attendant features
  • day and night schedule: lets you have different greetings according to the time of day and day of the week.
  • multiple auto-attendants: lets you play different greetings based on the number that was dialed.
  • dial by name directory: lets callers enter the last name of the person that are trying to contact to reach their extension.
  • virtual departments: lets you set up a call group based on job function.

Other feature
  • virtual numbers: lets you portray a local phone presence by having a local number in another geographic location.
  • Dynamic Caller ID: have multiple caller ID displays to your client/customers which show you have a presence within their region. Automatically upon dialing that region.
  • softphone support: lets you make and receive phones calls using a software application that runs on a computer.
  • operator panel: lets the operator see current calls, transfer, hold and park calls with the click of a mouse.
  • Click2Call : dial a number from your web browser (IE, Chrome) or your Outlook contacts instantly.
  • call monitoring and coaching: with your own custom webpage you can see calls in progress, listen in, break into the call for coaching purposes
  • e911: set individual DID numbers to have individual locations in the case of an emergency.
  • virtual fax: have your faxes sent directly to your email box or multiple email boxes for various teams without having to deal with lost paper and worry of confidentiality as well as email2fax